Privacy Policy

1. Information We Collect

A. Account Information

• Name
• Email address
• Billing information
• IP address
• Account activity

B. Telecommunications Data

• Phone numbers assigned to you
• Inbound and outbound message metadata
• Inbound and outbound call metadata
• Timestamps and routing information

C. Message & Call Content

• SMS content
• Voice recordings (if enabled)
• AI-transcribed voice content
• AI-generated responses

D. Technical Data

• Device information
• Log files
• API usage data
• Usage metrics

2. How We Use Information

We use information to:

• Provide and maintain the Service
• Process billing
• Detect fraud and abuse
• Comply with telecommunications laws
• Improve system performance
• Train or refine AI systems (in anonymized or aggregated form, unless you opt out where available)

3. Voice and AI Processing

If you enable hosted AI voice:

• Voice data may be processed on Company-managed servers.
• Voice content may be temporarily stored for transcription and AI processing.
• We do not guarantee accuracy of AI-generated responses.

4. Data Sharing

We may share data with:

• Telecommunications providers (e.g., routing partners)
• Payment processors
• Cloud infrastructure providers
• Law enforcement when required by law

We do not sell personal information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect data. However, no system is completely secure.

6. Data Retention

Data retention is governed by our Data Retention Policy.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Request correction
• Request deletion (subject to legal obligations)
• Request export

Requests can be submitted to: privacy@lobster.com

8. Children

The Service is not intended for individuals under 18.

9. Updates

We may update this Privacy Policy at any time. Continued use constitutes acceptance of changes.

10. Contact