Refund Policy
Effective Date: February 24, 2026
All subscription fees are billed in advance and are non-refundable except where required by law.
Non-Refundable Items
We do not provide refunds for:
- Partial billing periods
- Unused included usage
- Overage charges incurred
- Suspensions due to policy violations
Billing Errors
If a billing error occurs, you must notify us within 14 days of the charge.
Discretionary Refunds
We reserve the right to issue refunds at our sole discretion.
Contact
RiverCity Internet Group L.L.C.